Returns & Exchanges | The Conway Electric Store

Returns & Exchanges

Return Policy

If for any reason you are not happy with your purchase, you may return the items postmarked within 10 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unused, clean, no scratches or damage) with the tags attached in the original product packaging.

Domestic Returns

Follow the steps below for a seamless returns process

  • Email howdy@conwaygoods.com with your order number and the subject "Return Request" in the email subject line. We will send you an RMA number for the return package.
  • Place the original box in a larger box (or use the packaging the order was delivered in). Visit any FedEx Office location or USPS Post Office and ship your package back using FedEx Ground or priority mail shipping.
  • Please make note of your tracking number.
  • Write the RMA # on the outside of the box.
  • You will receive an email once your return has been processed. Please allow 10-14 business days from the time your package arrives back to us for a refund or exchange to be issued.

You may also send returns back to us at the address below using any other trackable method, at your expense.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. To ensure quick and easy international exchanges, please reach out to our Customer Service Department before placing your new order.

 

Conway Electric Return/Exchange
9850 Owensmouth Ave
Suite 3
Chatsworth, CA 91311
310-498-8514

Customer service:
howdy@conwaygoods.com